Experience:
1 - 3 Years
Chennai
UG - BHM - Hotel Management,Diploma - Hotel Management PG - Post Graduation Not Required
Hotels/ Restaurants/Airlines/Travel
Captain
Hotels, Restaurants
26 Apr
Desired Candidate Profile
Graduate / Diploma in Hotel Management with 1 year of experience .
Team players with effective communication skills & social confidence.
Job Description
Supervise the work of team members, closely in order to provide courteous and efficient service to all guests. Ensure the correct sequence of service beyond expectations is done. Assist in the weekly training of the team member to maintain the highest possible service standards in a first class manner. Conducts in a manner expected of a Supervisor commanding respect from fellow employees and help construct a strong team atmosphere.
• To maintain a high customer service focus by approaching your job with the customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To maintain an environment that promotes flair, creativity and consistency in the quality of service delivery and presentation.
• To ensure that all Food Safety Management Program polices and guidelines are followed and implemented.
• To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
• Train, supervise and discipline all outlet team members.
• Maintain a friendly yet unobtrusive manner with all guests.
• Possess a management ability that ensures a successful handling of the outlet
• Control reservations and seating of the outlet with regards to service standards.
• Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all team members.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Observe daily conditions of all physical facilities and equipment in the outlets; makes recommendations for corrections and improvements as needed.
• Prepare manning schedules, which allow for appropriate service while controlling labor costs and overtime.
• Ensure a safe working environment for all employees within the outlet.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages
• Maintain a daily log for communication between outlet staff and with upper management.
• Supervise the public areas and restrooms.
• Attend and participate in all required meetings.
• Promote teamwork and foster a harmonious working climate.
• Promote good public relations and handle complaints or concerns of guests.
• Handle all inventories directly involved with the operation of the outlet.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Recognize and address potential disruptive or undesirable guests.
• Process guest walk out.
• Ability to properly handle and report employee and guest accidents.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and team members.
• Ability to continually be aware of departmental needs as they relate to production and staffing.
• Forecast workloads and checks work schedules prepared by subordinate managers for all outlet employees.
• Assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance.
• Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.
• Formulate and recommend changes to improve employees' performance and teamwork.
• Review performance with every Department Head on an annual basis.
• Ability to work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served.
• Always informed of special events such as Christmas, New Year etc.
• Knowledge of P.O.S. system of hotel
• Keep the waste factor in the hotel at a minimal level.
Company Profile
The Hilton Chennai Guindy, in India, is situated approximately 15 minutes from both the International as well as the Domestic airports and conveniently located next to the major Olympia Technology Park in Guindy.
The hotel has a very contemporary feel yet has touches of Chennai and India which is reflected in its restaurants and rooms artwork. The four category of rooms, will range from deluxe to executive and one and half bay and two and a half bay suites.
All rooms and suites will have Wi-Fi and wired internet connections with a package to suit your needs.
The lobby will feature a live bakery and a cafe deli where a variety of pastries, cakes and savory items can be purchased for take away or enjoyed in the serenity of the lobby with water sounds nearby.
The third floor will be a lively contemporary all-day dining restaurant with cuisines from around the world prepared live with flair with views and seating in the courtyard which overlooks and adjoins this restaurant. The Indian specialty restaurant will feature only the very best in Indian cuisine with the rich decor complementing the traditional food and service. The wine and cheese bar is a first in Chennai and again overlooking the courtyard. It will offer only the very best in wines and cheeses in a bar filled with charm and a feelilng of the days gone by.
The roof top outdoor pool, which overlooks Chennai, will be great for relaxing and enjoying the sun and by night transforms into a chill zone with a resident DJ and live food being presented in the individual loungers that surround the pool and the cabanas that are suspended on island decks close by. Also on the roof top will be a fitness centre that features PreCor® equipment and a male and female hair dressing salon.
The level 2 meeting area has a variety of rooms that cater to all needs with the 513 square meter Ballroom which can be divided into three with sound proof walls, two smaller meeting rooms and a boardroom with full audio visual support available on hand.
For more info about Hilton,please visit www.chennaigiundy.hilton.com
Contact Details
HILTON CHENNAI GUINDY
http://www.chennaiguindy.hilton.com
HR Department
Not Mentioned
044-28511444
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