| Designation | Tech Support Engineer |
| Job Description |
Qualifications: • 5-7 years of experience in software deployment products. SMS, Tivoli or BMC is preferred. • 4+ years of experience in deploying software in a Windows environment, integration experience preferred. • Thorough knowledge on Windows OS File system and registry hives. Should be able to perform SYSTEM administration activities on any given windows OS. • Experience in setting up Windows Active Directory Service and testing in that environment • Sound knowledge of different databases like Oracle and SQL Server database and work experience in at least one. DBA experience is a plus. • Preferred strong windows networking knowledge • Scripting experience in VB, DOS BAT and Windows Script is preferred • Strong verbal and written communication skills
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| Desired Profile |
Responsibilities: Provides very complex technical support to field engineers, and customers when they have failed to identify or fix software issues. Technical Support Engineer implements and designs technical support processes, standards and strategies. Makes recommendations to higher-level technical support engineers for improving technical support processes, standards and strategies. Occasional on-site work in the various Symantec offices with customers. Assists the sales force and maintain frequent communication with development. Creation and testing of necessary tools, quality checks on current documentation, and feedback to Development . Mentor, train, and help develop the skills of new Technical Support Engineers as well as peers. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. |
| Experience | 4 - 6 Years |
| Industry Type | IT-Software/ Software Services |
| Role | Tech Support Engnr |
| Functional Area | IT-Other |
| Education | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization |
| Location | Chennai |
| Keywords | Active Directory, SQL, DOS BAT, Windows Scripting, registry hives |
| Contact | Swati Halale Symantec Pune Symantec DLF IT Park,5th Floor,Tower 1A,1/24,Mount Ponnamalle Road,Chennai 600089 CHENNAI,Tamilnadu,India 600001 |
| Website | http://www.symantec.com |
| Job Posted | 31 Dec |
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